Nature of Virtual Products
Our website mainly deals in virtual products, such as digital content, online courses, software licenses, etc. Such products have the characteristics of digital delivery, instant use, and irreversibility. Once delivered, the ownership and right to use are transferred to the user.
No Refund Principle
Unless otherwise explicitly specified, virtual products are generally not eligible for a refund after purchase and delivery. Before making a purchase, users should carefully read the product description, function introduction, and relevant instructions, fully understand the product information, and ensure that it meets their own needs. If a user requests a refund due to their own reasons (such as a wrong purchase or a change of mind), the request will not be accepted.
Handling of Special Circumstances
If due to unforeseeable and inevitable technical failures or serious errors on our part, the product cannot be used normally within a reasonable period, we will actively take measures to solve the problem, such as providing technical support, fixing the failure, or replacing the product. If the problem cannot be solved, we will provide reasonable compensation according to the actual situation, such as coupons, extending the service period, etc. However, this situation does not necessarily constitute a basis for a refund. The specific solution shall be determined through negotiation between the two parties, and we reserve the right to the final interpretation. If a user violates relevant laws and regulations, the website’s terms of use, or damages the rights and interests of the website during the use of virtual products, we have the right to terminate the service and will not refund the paid fees.